Getting the App on Your Phone
The Playground Rewards app is our official mobile companion for members in Canada. It is available in both the Apple App Store and on Google Play. The most reliable way to land on the correct app is to start from playground.ca instead of tapping the first thing you see in a search result. That point may sound minor, but there really are apps with similar names that have nothing to do with us at all.
On iOS, installation is quick. Open the App Store, type “Playground Rewards” into the search bar, then look closely at the publisher name and logo to confirm it matches the official Playground brand before you tap install. After the download finishes and the app opens, you will see a sign-in screen. Existing members simply use the email and password already tied to their membership. New visitors can tap the “Join the Club” button that appears on that same screen.
On Android through Google Play, the process runs almost identically. Search for “Playground Rewards,” double-check the publisher details, then install. The app is free to download and does not ask for any payment details or subscription fees during setup.
One more practical reminder that applies to this and any other casino or rewards app: always confirm who published the app before you hit install. Unofficial copies can look polished, but they are not connected to us and should be avoided.
What the App Actually Does
In simple terms, the Playground Rewards app is a companion tool for your membership, not a place to play. There are no poker tables, no slot-style games, no casino games hosted inside the app itself. What you get instead is a clear rewards dashboard with your current point total, your membership tier, and the ways you can redeem those rewards based on what you do at our physical venue in Kahnawà:ke.
Our rewards system follows the “Play. Earn. Redeem!” structure. Every time you participate in poker cash games, tournaments, or other gaming activity on-site, your points grow. Once your membership is synced correctly, that activity is reflected in the app so you can watch points build as you play with us.
| Rewards Tier | What It Means |
|---|---|
| Silver | Entry-level membership access |
| Gold | Mid-tier perks and point multipliers |
| Red | Advanced rewards and priority access |
| Black | Top-tier status with full benefit access |
When your tier level changes on our side, the new status flows through to the app automatically after your account data refreshes. For using your points, the app links you directly to playground.ca/rewards/how-to-redeem, so you can go from checking your balance to viewing redemption options without guessing where to click.
Inside the dashboard, you will also find upcoming promotions and venue events highlighted. Some members use that area every week, others ignore it and focus on points only. Both approaches are fine - the information is simply there when you need it.
Setting Up Before You Log In
If this is your first time with Playground, the app will not show much until you create a membership. You can register on playground.ca or in person at the venue, whichever is easier for you. As part of that process we need to verify your age. Only players 18 years or older can register and take part in any gaming activity with us.
Here is how a typical online registration flows:
- Go to playground.ca and select “Join the Club” in the main navigation.
- Enter your full name, email address, and date of birth in the registration form.
- Open the verification email we send and confirm your address using the link.
- Launch the app and sign in using the email and password you just created.
- Go to the “My Account” section to look over your profile details and your starting tier.
- Turn on push notifications if you want alerts for tournaments, promotions or venue events.
- Add your physical membership card number if you already received a card during a previous visit.
After that initial setup, the app syncs your information each time you log in. If at any point the login process fails - incorrect password, account not recognized, or something else along those lines - you can contact our support text line at 514-616-5176. That line handles membership and account questions so you are not stuck guessing what went wrong.
