1. Introduction
This document sets out the official privacy policy of Playground Poker Club & Casino, operated by LES JEUX 1000PATTES INC. (Quebec Enterprise Number: 1169627636), using the trade name Playground Canada. The establishment is located in the Mohawk Territory of Kahnawà:ke, Quebec, Canada.
This policy applies to all individuals who visit, interact with, or use the services of Playground Poker Club & Casino in any capacity, including in-person guests, Player’s Card holders, and individuals who make contact through any official channel.
By engaging with the services of Playground Poker Club & Casino, you acknowledge that your personal information is handled in accordance with this policy and applicable Canadian privacy legislation.
2. Scope and Applicability
This policy governs the collection, use, retention, and disclosure of personal information by Playground Poker Club & Casino. It applies to all personal information gathered through:
- Direct interaction at the physical premises
- Official communication channels
- Registration or account processes associated with the Player’s Card program
This policy does not apply to any online gaming site, online casino, or digital gambling platform. Playground Poker Club & Casino does not operate an online gaming site. Any website, advertisement, or digital communication claiming that Playground Poker Club & Casino operates an online casino is fraudulent and not affiliated with the establishment. Individuals who encounter such claims are advised to disregard them and report them using the official contact channels identified in this policy.
3. Personal Information Collected
Personal information is collected only to the extent necessary for the operation of services and compliance with legal obligations. Categories of personal information that may be collected include:
- Identity information: full name, date of birth, government-issued identification details, and any information required to verify eligibility to participate in gaming activities.
- Contact information: mailing address, telephone number, and email address.
- Player activity information: records associated with a Player’s Card, participation in gaming activities, and transaction history relevant to the account.
- Communication records: correspondence submitted through official contact channels, including inquiries, complaints, and requests.
- Marketing consent records: documentation of consent to receive, or decisions to opt out of, marketing communications from Playground Poker Club & Casino.
Only information that is reasonably necessary for the purposes described in this policy is collected. Sensitive personal information is not collected beyond what is required for identity verification and regulatory compliance.
4. Purposes of Collection and Use
Personal information collected by Playground Poker Club & Casino is used for the following purposes:
- Administration and maintenance of Player’s Card accounts and associated records.
- Verification of the identity and eligibility of individuals participating in gaming activities at the premises.
- Compliance with legal, regulatory, and tax obligations applicable under the jurisdiction of Kahnawà:ke and applicable Canadian law.
- Handling and responding to inquiries, complaints, and requests submitted through official channels.
- Sending marketing communications where valid consent has been obtained, and managing the withdrawal of such consent.
- Protection of the legitimate rights and interests of Playground Poker Club & Casino, including fraud prevention and enforcement of applicable policies.
5. Retention of Personal Information
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. The following retention periods apply:
- Active customer files: up to 7 years after the last transaction
- Accounting and tax documents: up to 7 years
- Unconverted inquiries (no account created): up to 2 years after the last interaction
- Marketing consent records: until consent is withdrawn, or up to 3 years of inactivity
Upon expiry of the applicable retention period, personal information is securely destroyed or anonymized in accordance with internal data management procedures.
6. Disclosure of Personal Information
Playground Poker Club & Casino does not sell or rent personal information to third parties.
Personal information may be disclosed to the following categories of recipients where such disclosure is necessary and proportionate:
- Service providers: third-party vendors engaged to support operations, subject to contractual obligations of confidentiality and data protection.
- Suppliers and subcontractors: entities providing goods or services in connection with operations, under equivalent confidentiality obligations.
- Financial institutions: where disclosure is required to process transactions or fulfill financial reporting obligations.
- Public authorities: where disclosure is required by law, court order, regulatory directive, or to protect the legitimate rights and safety of the establishment and its guests.
All third parties that receive personal information are required to handle it in a manner consistent with applicable privacy law and this policy.
7. Your Rights Regarding Personal Information
Individuals whose personal information is held by Playground Poker Club & Casino have the right to:
- Request access to the personal information held about them.
- Request correction of inaccurate or incomplete personal information.
- Withdraw consent to the use of personal information for marketing purposes at any time.
- Submit a complaint regarding the handling of their personal information.
Requests and complaints may be submitted through the official contact channels identified in this policy. Responses to verified requests are provided within a reasonable timeframe and in accordance with applicable legal requirements.
8. Contact Information
For questions, requests, or complaints regarding this privacy policy or the handling of personal information, contact Playground Poker Club & Casino using the following channels:
- Address: 1500 QC-138 Unit C, Kahnawake, Quebec, J0L 1B0, Canada
- Telephone: 1-450-635-7653
- Email: [email protected]
9. Policy Updates
Playground Poker Club & Casino reserves the right to update this privacy policy at any time to reflect changes in practices, legal obligations, or operational requirements. The current version of this policy is available through official channels. Continued use of services following any update constitutes acknowledgment of the revised terms.